Topic: - Operation Support System / Operation Management.

Q1. Define Operation support system?

· It process business transaction.

· It controls industrial process.

· It support enterprise communication and collaboration,

· It update corporate database.

Q2. What are the different main systems comes in Operation support system?

· Basically the three main system support operation support system.

a) Transaction processing system.

b) Process control system.

c) Enterprise collaboration system.

Q3. Define the transaction processing system?

· Process data resulting from business transaction.

· E.g. Process sales purchase and inventory changes to update database.

· Produce customer statements, employee paychecks sale receipt, tax forms and financial statements.

Q4. Define the Process control system?

· Physical production processors are automatically made by computer.

· Computer monitors a chemical process, capture process data detected by sensors and instant adjustment to appropriate refinery processes.

Q5. Define the Enterprise collaboration system?

· It helps the people to work together in an organization.

· It helps to communicate ideas, share resources and co-ordinate workgroups.

Q6. Define Execution information system?

· It provides the information to top executives.

· Sources are letters, memo, reports, and meetings.

· Graphics displays are used frequently in this.

· Immediate access to internal and external database is provided.

· Execution information system provides information about the current status and projected trends.

Q7. Define the Expert system?

· The most application of the artificial intelligence is the development of expert system.

· It is also known as knowledge based information system.

· It uses the knowledge about a specific area to act as an expert consultant to users.

· It now helps in diagnosis illness, search for minerals, analyze compounds, and recommended repairs.

Q8. Define the Knowledge management system?

· Some companies encourage employee to share what they know.

· These are known as knowledge creating company or learning organization.

· In Knowledge management system, it helps employees create, organize and share important business knowledge whenever and where ever is needed.

· The example of Knowledge management system is Knowledge processing outsourcing (KPO).

Q9. Explain Robotics?

· It is the technology of building and using machine (ROBOTS) with computer controlled human like physical capabilities.

· E.g. Movement, Vision.

· ROBOTS are used as worker to increase productivity and cut costs.

Keywords:- Operation support system, Operation Management, transaction processing system, Process control system, Enterprise collaboration system, Expert system, Knowledge management system, Robotics.