Topic: - Operation Support System / Operation Management.
Q1. Define Operation support system?
· It process business transaction.
· It controls industrial process.
· It support enterprise communication and collaboration,
· It update corporate database.
Q2. What are the different main systems comes in Operation support system?
· Basically the three main system support operation support system.
a) Transaction processing system.
b) Process control system.
c) Enterprise collaboration system.
Q3. Define the transaction processing system?
· Process data resulting from business transaction.
· E.g. Process sales purchase and inventory changes to update database.
· Produce customer statements, employee paychecks sale receipt, tax forms and financial statements.
Q4. Define the Process control system?
· Physical production processors are automatically made by computer.
· Computer monitors a chemical process, capture process data detected by sensors and instant adjustment to appropriate refinery processes.
Q5. Define the Enterprise collaboration system?
· It helps the people to work together in an organization.
· It helps to communicate ideas, share resources and co-ordinate workgroups.
Q6. Define Execution information system?
· It provides the information to top executives.
· Sources are letters, memo, reports, and meetings.
· Graphics displays are used frequently in this.
· Immediate access to internal and external database is provided.
· Execution information system provides information about the current status and projected trends.
Q7. Define the Expert system?
· The most application of the artificial intelligence is the development of expert system.
· It is also known as knowledge based information system.
· It uses the knowledge about a specific area to act as an expert consultant to users.
· It now helps in diagnosis illness, search for minerals, analyze compounds, and recommended repairs.
Q8. Define the Knowledge management system?
· Some companies encourage employee to share what they know.
· These are known as knowledge creating company or learning organization.
· In Knowledge management system, it helps employees create, organize and share important business knowledge whenever and where ever is needed.
· The example of Knowledge management system is Knowledge processing outsourcing (KPO).
Q9. Explain Robotics?
· It is the technology of building and using machine (ROBOTS) with computer controlled human like physical capabilities.
· E.g. Movement, Vision.
· ROBOTS are used as worker to increase productivity and cut costs.
Keywords:- Operation support system, Operation Management, transaction processing system, Process control system, Enterprise collaboration system, Expert system, Knowledge management system, Robotics.
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