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EXIN,Inc ITIL Foundation v.3 EX0-101
Exam Number/Code : EX0-101
Exam Name : ITIL Foundation v.3
One year free update
Once failed,100% refund
Questions and Answers : 80Q&As
Update Time : 2012-5-16
Price : $79.00
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Free EX0-101 Demo Download
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
A. Service design: Design the processes
B. Service strategy: D evelop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management
Answer: A
Which one of the following is the purpose of service level management?
A. To carry out the service operations acti vities needed to support current IT services
B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
C. To create and populate a service catalogue
D. To ensure that an agreed level of IT service is provided for all current IT services
Answer: D
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