The 642-165 freed dumps UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification. This exam tests a candidate’s knowledge of the design, implementation, and operation of Cisco Contact Center Express v8.0 deployments. Candidates can prepare for this exam by taking the Deploying Unified Contact Center Express & Unified IP Interactive Voice Response Deployment (UCCXD) v4.0 course, which is based on the UCCX v8.0 release.
Cisco Unified Communications Contact Center Express Implementation(UCCX) 642-165
Exam Number/Code : 642-165
Exam Name : Unified Communications Contact Center Express Implementation(UCCX)
Questions and Answers : 89Q&As
Update Time : 2013-01-05
Price : $79.00
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Unified Communications Contact Center Express Implementation 642-165 UCCX .
Operate a Unified Contact Center Express System
Identify basic Unified Contact Center Express user tasks
Identify process and tools available for troubleshooting Unified Contact Center Express
Identify process and tools available for monitoring system operations in Unified Contact Center Express
Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express
Free 642-165 Demo Download
1. if you have not configured the database subsystem,what is the status of the database subsystem on
the control center page of appadmin?
A. partial service
B. out of service
C. shutdown
D. not configured
Answer: B
2. which three tasks can an agent perform using email?
A. save the response as draft
B. send the response to supervisor
C. transfer the amail to another CSQ
D. transfer the email to another agent
E. delete the email
F. mark the email as junk
Answer: A C D
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