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Siebel Customer Relationship Management (CRM) 8 Business Analyst
Exam Number: 1Z0-219
Associated Certifications: Oracle Certified Expert, Siebel CRM 8 Business Analyst
OPN Certified Specialist
Exam Price: CNY 1401
Duration: 120 minutes
# of Questions: 74
Passing Score: 64%
Oracle 1Z0-219 Exam Topics
Understanding Object Definitions
Describe the major types of object definitions
Describe the relationships between them
Use About View
Using Siebel Tools to Examine Object Definitions
Explain the differences between an object type and an object definition
Use Siebel Tools to examine parent and child object definitions
Determine relationships between object definitions
The Siebel Data Model
Describe the role of tables, columns, keys, indexes, and data types
Describe how cardinality between tables is represented
Describe 1:1 and 1:M extension tables
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Free Oracle certification 1Z0-219 Demo Download
What are the two characteristics of Multitenancy?
A. Agents cannot manually assume appropriate role based on inbound work items.
B. It allows a Call Center agent to support multiple clients at once.
C. It allows users to navigate through multi-interactions.
D. It requires users to change position to access appropriate data.
E. It allows up-to-date overview of customer service effectiveness.
Answer: A,B
What is used to capture relationships between Siebel database tables?
A. Index
B. User key
C. Primary key
D. Foreign key
Answer: D
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